Republic Services Municipal Sales Manager Renee Shipley told Delmont officials the company is making changes to help address customer complaints about miscommunication and missed pickups.
“We know you’ve been more than patient with us,” Shipley said at this week’s council meeting. “You are our partner, and we failed to live up to that last year.”
Shipley said Republic is changing some of its service routes to free up additional trucks for service.
“We found an opportunity to see more stable service on Fridays, and we’re also working to foster more effective communication when issues arise,” Shipley said. “When customers call, we ask them for contact information so they can sign up for the Call-Em-All or Text-Em-All app and receive updates from us.”
Borough attorney Dan Hewitt asked Shipley to prepare a three-month action plan outlining Republic’s planned changes, which the company has made available to other customer communities.
Pollution reduction projects
Borough officials will consider a short-term loan to undertake an approximately $500,000 stormwater project between Dogwood and Stotler Drives near Newhouse Park.
The borough’s state-approved pollution reduction plan calls for the removal of 36,000 pounds of sediment each year. The planned stormwater retention pond for a wooded area between Dogwood and Stotler will be over 6,500 pounds of that total.
The project is funded by a grant from the Commonwealth Financing Authority with partial matching from the borough. The lowest bid was $512,000 and although the borough is reimbursed, it is required to make the upfront payments for the work.
“I don’t believe we have the money to pay that payment right now,” Councilman Stan Cheyne said.
The Council voted 4-0 to begin the process of obtaining the loan.
Other pollution reduction projects have been identified along Lindsay Lane and the Barrington Ridge development, as well as a future stream restoration project that is expected to remove nearly 15,000 pounds of sediment.